What responsible gaming means at b7b7

At b7b7, gambling is entertainment — not a strategy for making money or solving financial problems. Responsible gaming means you stay in control of how much time and money you spend, and you stop if it stops being fun.

b7b7 provides tools that let you set your own limits before you feel the need to. These tools are free, available inside your account at any time, and take effect without delay. No approval required, no waiting period for making limits stricter.

Gambling is never a reliable source of income. Every game on b7b7 is designed with a house edge. Play only with money you can afford to lose.

Warning signs to watch for

Problem gambling can build gradually. These behaviours are early indicators that gambling may no longer be under control:

  • Spending more than your planned budget on a regular basis
  • Chasing losses by depositing again straight after a losing session
  • Borrowing money specifically to fund gambling activity
  • Hiding deposits or winnings from family members
  • Feeling anxious, irritable, or restless when you are not gambling
  • Gambling to escape stress, loneliness, or low mood
  • Missing work, study, or family time because of gambling sessions
  • Repeatedly trying to cut down but finding it difficult to do so

If two or more of the above apply to you, please use the self-exclusion option or contact b7b7 support immediately at [email protected].

Player protection tools

All tools below are available through your b7b7 account settings under Responsible Gaming. Changes that make a limit stricter apply instantly. Changes that relax a limit take 24 hours to activate, giving you time to reconsider.

Tool What it does How to change it
Deposit limit Sets a maximum you can deposit per day, week, or month. The minimum deposit at b7b7 is ৳200, so even a low limit is practical. Account → Limits → Deposit. Stricter: instant. Looser: 24-hour delay.
Session time limit Shows a pop-up reminder and optionally logs you out after a chosen time, such as 30, 60, or 120 minutes. Account → Limits → Session Time.
Reality check Displays how long you have been playing and your net result at regular intervals you choose. Account → Limits → Reality Check.
Cool-off period Locks your account from deposits and gameplay for 24 hours, 7 days, or 30 days. You can still withdraw funds during a cool-off. Account → Limits → Cool-Off. Takes effect immediately.
Self-exclusion Closes your account for a fixed period (3 months, 6 months, 1 year) or permanently. See the section below for full details. Account → Responsible Gaming → Self-Exclude, or email support.

How to self-exclude

Self-exclusion is a firm commitment. Once activated, b7b7 will not accept deposits or bets from your account for the entire exclusion period. You cannot reverse it early.

  1. Log in to your b7b7 account and go to Account Settings.
  2. Select Responsible Gaming, then click Self-Exclude.
  3. Choose your exclusion period: 3 months, 6 months, 1 year, or permanent.
  4. Confirm your identity with your registered mobile number OTP.
  5. Your account is locked immediately. You will receive a confirmation email at your registered address.
  6. Any remaining withdrawable balance can be claimed by contacting [email protected]. KYC must be verified first — accepted documents are National ID Card, Passport, or Driving Licence. Verification typically takes under 2 hours.

If you prefer not to log in, you can email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. The 24/7 live chat team can also initiate this on your behalf.

Under-18 policy and parental controls

b7b7 does not allow anyone under the age of 18 to register or play. Age is verified during KYC, which is required before your first withdrawal. Accounts found to belong to under-18 users are closed and all balances voided.

If you share a device with a minor

Use your device's built-in parental controls or a third-party filtering tool to block access to gambling sites. Free filtering software includes:

  • Google Family Link — available for Android 8.0 and above (the same version b7b7 App requires)
  • Microsoft Family Safety — covers Windows and Android devices
  • Net Nanny — cross-platform content filtering

Always log out of your b7b7 account when you stop playing, and do not save your password on a shared device.

Keeping deposits in check

b7b7 supports bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳200. Here are practical habits that make it easier to stay within your budget:

  • Decide your session budget before you open the app, and set a matching deposit limit in Account Settings so the system enforces it for you.
  • Use a separate mobile wallet (such as a secondary bKash account) only for gaming funds — this makes your spending visible at a glance.
  • Never deposit to recover a loss in the same session. Take at least a 24-hour break before making another deposit after a losing session.
  • The b7b7 daily cashback rate starts at 0.7% for Classic members — cashback is a small cushion, not a reason to increase your spending.

b7b7 will never contact you to encourage you to deposit more. If you receive such a message claiming to be from b7b7, please report it to [email protected] immediately.

External support organisations

If you feel gambling has become a problem, speaking to a trained counsellor is the most effective next step. The following organisations offer confidential help:

  • Kaan Pete Roi (Bangladesh)
    A free, confidential emotional support helpline available in Bangladesh. Phone: 01779-554391. Available daily.
  • National Mental Health Institute (NIMH), Dhaka
    Provides professional counselling and addiction treatment. Located in Sher-E-Bangla Nagar, Dhaka. Outpatient appointments available on weekdays.
  • Gamblers Anonymous (International)
    Online fellowship meetings available in English. Visit gamblersanonymous.org for a schedule of virtual meetings open to players from Bangladesh.
  • GamCare (Online Resources)
    Free self-help tools and live chat available at gamcare.org.uk. The resources are in English and free to access from any country.

Contact b7b7 for help

b7b7's support team is available 24 hours a day, 7 days a week through live chat and email. You do not need to give a reason to request a limit or exclusion — the team will process it without question.

  • Live Chat: available inside the b7b7 app or website at any hour
  • Email: [email protected]
  • Subject line for urgent requests: "Responsible Gaming – [your registered mobile number]"

Responses to responsible gaming requests are prioritised. If you have sent an email and not heard back within one hour, please follow up via live chat with the same subject.

Common questions about safe play

Can I undo a self-exclusion if I change my mind?

No. Self-exclusion is a binding commitment for the period you chose. This is intentional — the purpose is to give you a firm break without the temptation to reverse it. If you chose permanent exclusion, your account will not be reopened under any circumstances. After a fixed-term exclusion ends, you must contact support to reactivate your account; it does not reopen automatically.

Can I still withdraw my balance during a cool-off or exclusion?

Yes. During a cool-off, withdrawals are available as normal. During a self-exclusion, you must contact support at [email protected] to arrange the withdrawal. KYC verification (National ID, Passport, or Driving Licence) must be complete first. Verification takes under 2 hours in most cases. The minimum withdrawal amount is ৳1,500.

What happens to my bonus balance if I self-exclude?

Bonus funds that have not yet met the wagering requirement (11× at b7b7) are forfeited when a self-exclusion is applied. Only real-money balances that have cleared wagering are eligible for withdrawal. If you are unsure which portion of your balance is real money, the support team can break this down for you before you confirm the exclusion.

How quickly does a deposit limit take effect?

Making a limit stricter takes effect instantly — your next deposit attempt after saving the new limit will be capped at the new amount. Increasing a limit (making it less restrictive) requires a 24-hour cooling period before it applies. This delay is deliberate: it gives you time to reconsider if the request was made impulsively.

Is my responsible gaming request kept private?

Yes. Responsible gaming requests are handled confidentially by a dedicated team. The fact that you have set limits, taken a cool-off, or self-excluded is not shared with any third party outside of legal obligations. It has no effect on your KYC status or your ability to withdraw any real-money balance you hold.

What age verification does b7b7 carry out?

All players must verify their age before making their first withdrawal. Accepted documents are National ID Card (NID), Passport, and Driving Licence. b7b7 also carries out periodic checks on existing accounts. Accounts where under-18 access is suspected are suspended immediately pending review. Any deposits made by an under-18 player are refunded; no winnings are paid.